Linked ticket reporting

Question

Is there an easy way to get a custom report of conversations with linked tickets? The data export for conversations does not include any columns on tickets like ticket ID etc and the data export for tickets does not include a linked conversation ID column? Our conversations can be rated but our tickets are internal/not shared with the customer and I want to report on the ratings of conversations with linked tickets.

Racheal · Accepted Answer

Hey @Lyndsey DuncanRacheal from the support engineer team here👋At the moment, we do not have a report that includes the number of conversations with linked tickets. But I totally understand where you're coming from here and I know the team is focused on Ticket improvements in the future. I would love to pass this along as a feature request for the product team! In the meantime, you might want to add a Conversation Tag when you create a linked ticket, that way you can report on the Tag instead.

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