Security & Compliance

Hi, have a few gremlins and need to know if due to updates either intercom or we made - however, noticed this morning when I went in the our office hours had been turned off in messenger? Could this be a result of updates or other users having a fiddle??

I need to disable the integration with my email account, as my transactional emails are now being sent FROM intercom, which I don't want

I have a Google domain set up with a business suite attached to it. How do I set up so my emails come from name@websitename instead of Intercom?

Our billing settings and signed contract conditions are different. This also affects invoices. I'm trying to reach anyone on this since August, but we still couldn't set this right. I've tried emails, intercom support chats, and direct approach.I overall love how intercom helps my team daily and hope this issue will be resolved soon :)

Hi Intercom community, I'm wanting to verify our domain using Bluehost but I'm having trouble understanding which values from Intercom's DKIM settings page to paste and where. Here are the fields Bluehost is asking me to fill out. Thanks in advance! 

Messenger TipsProbably obvious and a well known approach but we rely on the Messenger message types to drive engagement for diff types of messages; Chat: when we want to get customers to engage to pick up a convo and drive adoption - now partnered with reso-bots and FAQ answers. Posts: when we generally do not want responses but want to drive action or share info Badge; Low priority (not time sensitive) and impact (no action or impact to services) engagement that is shared as an FYI - the benefit of these is they can queue up and increase count and can be opened later. This allows for ongoing and continuous engagement without impacting customer journey  Snippet; Low/Medium priority, and impact where action is required - where part of the message is visible with indicators of what to do so attention is grabbed. Often paired with event or page targeting Show Full; When there is high priority and impact, immediate action or attention required - often partnered with large format to take ov