Our billing settings and signed contract conditions are different. This also affects invoices. I'm trying to reach anyone on this since August, but we still couldn't set this right. I've tried emails, intercom support chats, and direct approach.
I overall love how intercom helps my team daily and hope this issue will be resolved soon 
Hi @user478, unfortunately the community is not the best place to get help on billing issues, as they're unique to your account. I've asked our billing team to reach out to you ASAP to help get this resolved!
Hello @eric f11 and thanks a ton for doing so! I've been struggling with this issues since a long time now and as a last try decided to hit the community. Just in case anyone had the same experience and maybe could give any advice on the best ways to reach the billing team.
No worries, @user478, I totally get that billing issues can be frustrating and it's so important to get these resolved in a timely fashion! You're in good hands with Ciara.
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