Why does Intercom handle former employees stats so poorly?

Question

It bugs me enormously why we can't just have employee@wherever.com (deactivated) instead of having them disappear once and for all on Intercom. I can't retrieve my Support team's stats correctly from last month because I removed someone who left the company. Intercom's answer was to change their email and password and leave it there, paying their seat  monthly to have access to their information.Does this make any sense to anyone?

Roy · Accepted Answer

@ugo​, Yes thanks for clarifying, you should request this feature in @Product Wishlist​Group for sure. Meantime you can just change the password, disable the e-mail account and remove a user from the Inbox seat. In this way, you can access reports and don't pay Inbox seat cost.I agree with you, it will be nice to see the reports of the past employees. That's why you should request this as a feature request.Hope my workaround helps you a little until Intercom implements a new feature.

Roy · Answer

Hi @ugo​, Never had an issue with deleting past employees with Intercom. What kind of statistics got lost? can you share with us more details? it's a really interesting case.Q - Intercom's answer was tochange their email and passwordand leave it there, paying their seat monthly to have access to their information.A - Intercom offering a free user, just revoke the Inbox seat.More information about the Intercom seat, can be found here.

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