Here is what she told me specifically regarding this: "I still have not received an invitation from Intercom. ------ tried sending it again yesterday (several times) and nothing. I've tried signing in (using the work email that the invite was sent to) and it says the account doesn't exist."
A teammate has not received her invitation email, but I can't resend the invite or delete the invite sent by our boss in order to resend it. Is there a way to fix this?
Best answer by Shauna
Hey @christine g 👋🏼
It might be a good idea to have your colleague try the following steps 👇🏼
-A hard refresh (Command + Shift + R on a Mac, or Ctrl + Shift + R on Windows)
-Clearing your cache and disabling extensions
-Testing in an incognito browser (Command + Shift + N on Mac, or Ctrl + Shift + N on Windows)
-Testing a different browser to the one that you’re using
-Testing an alternative wifi network or from a personal hotspot on a mobile phone
If they can't see the email in their emails then ask if they've checked their 'spam folder' - if it's still not there; it might be a shout to pop onto the messenger and reach out to us with their email address so we can check if the email was/wasn't sent or if your colleague is on our bounce list 🚀
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