Account was deactivated - how to activate it back?

  • 16 September 2023
  • 1 reply

Hi there,

We have an existing subscription with Intercom. 

The subscription was deactivated due to the unpaid invoice and now we've lost access to the Inbox and can't answer and help our customers.

We have successfully paid for the outstanding invoice, however we still don't have access to our Inbox.

Could you please activate the account as soon as possible as this impacts our reputation with our customers?
thank you!


Best answer by Racheal 19 September 2023, 01:40

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1 reply

Userlevel 4
Badge +5

Hey @User14 Racheal from the support engineer team here👋 


For issues like this you will want to reach out to the support team directly, as we are not able to pull up your billing details from the community and it is not monitored such as the support inbox. I will forward this conversation into support to help you out.