Hi,
When a conversation comes in, intercom assigns it to a ‘company’. I would like to a different company. How do I do that?
(I’m focused on Users, not leads)
Assign conversation to Company
I’d be happy to look at this further with you or feel free to share more here on what’s happening and why you would want to change the company assigned by Intercom? If it’s being incorrectly assigned, rather than changing it manually I would focus on understanding why it’s being assigned to this company incorrectly because that will impact other conversations in the future. If you’ve got one representative that’s representing multiple companies you may need to explore different data structures to better ensure conversations are assigned to the right person/company automatically.
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