Answered

Can I merge 2 different workspaces?

  • 15 September 2022
  • 1 reply
  • 213 views

Userlevel 3
Badge +4

I have 2 separate workspaces but I don't need 2 anymore - I want to merge them both together so I can have everything all together.

icon

Best answer by Shauna 15 September 2022, 15:28

View original

1 reply

Userlevel 3
Badge +4

We don't offer specific migration options from one app to another, so you would have to use one of the export/import methods listed below to obtain the data from your Intercom workspace.

 

CSV Export - export user / company data

CSV Import - import user data

API - read / create any user / company data

Events API - read / create event data

 

Conversation data can be exported from one workspace using the Conversations API ,or as a CSV using the Reports section of the UI, however, there isn't a way to import a conversation and all its related data into a new workspace.

Note: Some data, such as one-off, ongoing messages and assignment rules, cannot be extracted out via these methods, and will require manual re-creation.


 

You can get a features within Intercom called ‘Multi-brand’ Help Centre and ‘Multi-brand’ Messenger which gives you the capabilities to have more than 1 Help Centre and Messenger - you can tailor each to mach the specific brand that it’s for too 👌🏼

 

Here are 2 articles to check out on these 👇🏼

Multi-brand Messenger - https://www.intercom.com/help/en/articles/3946163-configure-your-messenger-to-support-multiple-brand-styles

Multi-brand Help Center - https://www.intercom.com/help/en/articles/8170953-create-and-manage-multiple-help-centers

Reply