I have 2 separate workspaces but I don't need 2 anymore - I want to merge them both together so I can have everything all together.
Answered
Can I merge 2 different workspaces?
+4- Intercom Team
- 159 replies
Best answer by Shauna
We don't offer specific migration options from one app to another, so you would have to use one of the export/import methods listed below to obtain the data from your Intercom workspace.
CSV Export - export user / company data
CSV Import - import user data
API - read / create any user / company data
Events API - read / create event data
Conversation data can be exported from one workspace using the Conversations API ,or as a CSV using the Reports section of the UI, however, there isn't a way to import a conversation and all its related data into a new workspace.
Note: Some data, such as one-off, ongoing messages and assignment rules, cannot be extracted out via these methods, and will require manual re-creation.
You can get a features within Intercom called ‘Multi-brand’ Help Centre and ‘Multi-brand’ Messenger which gives you the capabilities to have more than 1 Help Centre and Messenger - you can tailor each to mach the specific brand that it’s for too 👌🏼
Here are 2 articles to check out on these 👇🏼
Multi-brand Messenger - https://www.intercom.com/help/en/articles/3946163-configure-your-messenger-to-support-multiple-brand-styles
Multi-brand Help Center - https://www.intercom.com/help/en/articles/8170953-create-and-manage-multiple-help-centers
+4- Intercom Team
- 159 replies
- Answer
We don't offer specific migration options from one app to another, so you would have to use one of the export/import methods listed below to obtain the data from your Intercom workspace.
CSV Export - export user / company data
CSV Import - import user data
API - read / create any user / company data
Events API - read / create event data
Conversation data can be exported from one workspace using the Conversations API ,or as a CSV using the Reports section of the UI, however, there isn't a way to import a conversation and all its related data into a new workspace.
Note: Some data, such as one-off, ongoing messages and assignment rules, cannot be extracted out via these methods, and will require manual re-creation.
You can get a features within Intercom called ‘Multi-brand’ Help Centre and ‘Multi-brand’ Messenger which gives you the capabilities to have more than 1 Help Centre and Messenger - you can tailor each to mach the specific brand that it’s for too 👌🏼
Here are 2 articles to check out on these 👇🏼
Multi-brand Messenger - https://www.intercom.com/help/en/articles/3946163-configure-your-messenger-to-support-multiple-brand-styles
Multi-brand Help Center - https://www.intercom.com/help/en/articles/8170953-create-and-manage-multiple-help-centers
+2Hi there,
I’ve already answered a few similar questions—feel free to check my profile for details—but here’s the gist:
To merge two Intercom workspaces into one, Help Desk Migration lets you do this directly without needing to work with CSV exports. You can move over all your key data, including contacts, conversations, tickets, agents, and help center articles.
It checks for duplicate records, gives you the option to skip attachments, and lets you tag migrated content to help with sorting in your new workspace. If your needs go beyond two workspaces, customization is also available.
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