I want to add tags to conversations that happened in the past. How do I do that? Is it possible?
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Can we add tags retroactively to conversations?
Best answer by Aparna
Thanks for clarifying. At the moment it is not possible to create a tag rule to apply retrospectively. You need to tag them manually or the other option would be search conversation and the programmatically tag using our REST API. Link to search endpoint API, use this to get the conversation ID and then use the tag conversation endpoint to attach tags to the conversation. Here is the link to the tag endpoint.
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