Can we add tags retroactively to conversations?

Question

I want to add tags to conversations that happened in the past. How do I do that? Is it possible?

Aparna · Accepted Answer

Thanks for clarifying.  At the moment it is not possible to create a tag rule to apply retrospectively.    You need to tag them manually or the other option would be search conversation and the programmatically tag using our REST API.  Link to search endpoint API, use this to get the conversation ID and then use the tag conversation endpoint to attach tags to the conversation. Here is the  link to the tag endpoint.

Aparna · Answer

Hey @jai d​!  You can manually tag the conversation from UI or use the API. Just one thing to note adding a tag today, to a conversation that started last week, will not make the conversation show up in this week's conversation tag report, but will retroactively show up last week

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