Hello, I have created the following subdomain help.emvo-medicines.eu under our SSL Wildcard (Combell), but for some reason, it is not HTTPS certified.

Question

After communication with our provider, this was their answer: I see that the DNS-records help.emvo-medicines.eu aren't referring to the servers of Combell, but are referring to the servers of Amazon.You should download the certificate and install it on the servers of the web hosting of help.emvo-medicines.eu. So what steps must i do in order to have the help.emvo-medicines.eu HTTPS certified?

Daniel M15 · Accepted Answer

Hey @athanasios​! Daniel from Customer Support Engineering here &#128295;Configuring SSL for your Help Center is handled through third party applications, so I am afraid that Intercom support won't be able to give you advice on how to set this up. You'll need to talk through the steps with your DNS provider, as they will have full access as to how your SSL certificate has been set up. It sounds like they need you to move the certificate to your own site as it is currently not pointing to your servers. Your provider will be able to give you the full breakdown on how to do this &#128588;

aristotle345 · Answer

It sounds like you just need to install the SSL certificate directly on the server where your subdomain is hosted. Since your DNS is pointing to Amazon, you’ll have to generate or upload the SSL certificate through Amazon’s hosting service (AWS). Typically, this means:Generate an SSL certificate (or use AWS Certificate Manager).Attach it to your subdomain (help.emvo-medicines.eu) via your load balancer, CloudFront, or server configuration.Make sure your DNS is correctly set and propagating.If you’d like to explore more about scientific knowledge and lab reagents while you work on this, you can check it out,it might be useful for your research.

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