Hello, I have created the following subdomain under our SSL Wildcard (Combell), but for some reason, it is not HTTPS certified.

  • 8 August 2022
  • 1 reply

After communication with our provider, this was their answer:


I see that the DNS-records aren't referring to the servers of Combell, but are referring to the servers of Amazon.

You should download the certificate and install it on the servers of the web hosting of


So what steps must i do in order to have the HTTPS certified?


Best answer by Daniel M15 10 August 2022, 13:55

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Userlevel 2

Hey @athanasios​! Daniel from Customer Support Engineering here 🔧 


Configuring SSL for your Help Center is handled through third party applications, so I am afraid that Intercom support won't be able to give you advice on how to set this up. You'll need to talk through the steps with your DNS provider, as they will have full access as to how your SSL certificate has been set up. It sounds like they need you to move the certificate to your own site as it is currently not pointing to your servers. Your provider will be able to give you the full breakdown on how to do this 🙌