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Answered

How do I change my supported attachment types?

  • November 15, 2021
  • 7 replies
  • 112 views

  • New Participant
  • 4 replies

Is there a way to permit xlsx or csv files to be sent from the system to the customer? I can only find settings on how to allow the customer to send different files in to me, but I need to send excel files to the customer.

Best answer by Gunvor

I tried again and it works fine now. 😊

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7 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • November 17, 2021

Hey @gunvor​, you can update this in your workspace settings. This guide will show you how!


  • Author
  • New Participant
  • 4 replies
  • November 17, 2021

Nope, that's the other way around. I don't have an issue with the customer sending csv or xlsx-files to me. My problem is that I can't send this files to the customer from Intercom.


  • Author
  • New Participant
  • 4 replies
  • November 17, 2021

Nope, that's the other way around. I don't have an issue with the customer sending csv or xlsx-files to me. My problem is that I can't send this files to the customer from Intercom.


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • November 22, 2021

Hey @gunvor​, can you advise what kind of error message you're seeing when you try to send a CSV report?


  • Author
  • New Participant
  • 4 replies
  • Answer
  • November 22, 2021

I tried again and it works fine now. 😊


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • November 22, 2021

Strange, must have been a temporary issue! Will you let me know here if you experience it again, please?


  • Author
  • New Participant
  • 4 replies
  • November 22, 2021

Will do! 😊


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