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How do I reduce the number of false users?


How do I reduce the amount false users of my software. it's cause me to be charge upwards of $700+ per month? is there a number that I can call to assist me with billing?

Best answer by Paul M11

Hey @khabir​  👋 Paul here from Intercom support 😃

 

A good way to reduce the amount of false Users would be to require an email for all conversations using the option found here like below 👇 .

As you can see this can reduce the amount of false conversations coming in from people and should help with this issue with false Users.Screenshot 2022-11-14 at 17.55.21

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2 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • April 13, 2022

Hey @khabir​, I'm not quite sure what you mean by "false users", could you tell me a bit more about what's causing this?


  • Employee
  • 53 replies
  • Answer
  • November 14, 2022

Hey @khabir​  👋 Paul here from Intercom support 😃

 

A good way to reduce the amount of false Users would be to require an email for all conversations using the option found here like below 👇 .

As you can see this can reduce the amount of false conversations coming in from people and should help with this issue with false Users.Screenshot 2022-11-14 at 17.55.21


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