How do I reduce the amount false users of my software. it's cause me to be charge upwards of $700+ per month? is there a number that I can call to assist me with billing?
Best answer by Paul M11
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Userlevel 1
- Employee
- 1631 replies
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13 April 2022
Hey @khabir​, I'm not quite sure what you mean by "false users", could you tell me a bit more about what's causing this?
Userlevel 1
- Employee
- 53 replies
-
14 November 2022
- Answer
Hey @khabir​ 👋 Paul here from Intercom support 😃
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A good way to reduce the amount of false Users would be to require an email for all conversations using the option found here like below 👇 .
As you can see this can reduce the amount of false conversations coming in from people and should help with this issue with false Users.
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