How do I reduce the number of false users?

  • 12 April 2022
  • 2 replies

How do I reduce the amount false users of my software. it's cause me to be charge upwards of $700+ per month? is there a number that I can call to assist me with billing?


Best answer by Paul M11 14 November 2022, 18:57

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Userlevel 1

Hey @khabir​, I'm not quite sure what you mean by "false users", could you tell me a bit more about what's causing this?

Userlevel 1

Hey @khabir​  👋 Paul here from Intercom support 😃


A good way to reduce the amount of false Users would be to require an email for all conversations using the option found here like below 👇 .

As you can see this can reduce the amount of false conversations coming in from people and should help with this issue with false Users.Screenshot 2022-11-14 at 17.55.21