How to ask for cookie acceptance after declining to use the messenger?

  • 28 April 2022
  • 1 reply

  • Connector
  • 6 replies

Hi! I don´t know if this is only a Finnish problem (😅 ) but after the customer has declined the cookies, chat cannot be available. Hubspot has created a solution where after the cookie declines messenger stays visible, you can open the messenger but nothing works inside (you cannot click any button in the messenger). However, there is a notification to accept the cookies to use the messenger and a button with you can do so.


Does anyone have an idea how this could be solved with Intercom?


Best answer by Aparna 3 May 2022, 19:00

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Hey @pia​ ! Some specifics are included in our ToS page here and here. This is completely on your end to decide. Every company have a different approach.