How to ask for cookie acceptance after declining to use the messenger?

Question

Hi! I don´t know if this is only a Finnish problem (&#128517; ) but after the customer has declined the cookies, chat cannot be available. Hubspot has created a solution where after the cookie declines messenger stays visible, you can open the messenger but nothing works inside (you cannot click any button in the messenger). However, there is a notification to accept the cookies to use the messenger and a button with you can do so. Does anyone have an idea how this could be solved with Intercom?

Aparna · Accepted Answer

Hey @pia​!  Some specifics are included in our ToS page here and here.  This is completely on your end to decide.  Every company have a different approach.

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