Intercom Support - I'm not receiving answer

Question

Hello,Has anyone else noticed that the support replies are taking longer than a business day, or is it just me?I've been trying to deactivate a trial, but I haven't received a response since last week. Additionally, there doesn't seem to be a way to cancel using the platform itself.Could someone provide assistance?Thank you very much,

Larissa Alberti · Accepted Answer

Hey @Nayla Ferreira👋Larissa here from Intercom Support.I’m sorry to hear that you were experiencing delays to get a response from our team.We’re experiencing some longer response times at the moment which is out of the norm for us.I can see that our team has already replied back to you but if you need anything else, feel free to reach out to us again!All the best!

Nayla Ferreira · Answer

Hey @Larissa AlbertiYes, I spoke to Max today.He also said about the longer response times and that you guys are working on.Thank you for your reply

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded