Skip to main content
Answered

Intercom Support - I'm not receiving answer


Hello,

Has anyone else noticed that the support replies are taking longer than a business day, or is it just me?

I've been trying to deactivate a trial, but I haven't received a response since last week. Additionally, there doesn't seem to be a way to cancel using the platform itself.

Could someone provide assistance?

Thank you very much,

Best answer by Larissa Alberti

Hey @Nayla Ferreira 👋

Larissa here from Intercom Support.

I’m sorry to hear that you were experiencing delays to get a response from our team.

We’re experiencing some longer response times at the moment which is out of the norm for us. 

I can see that our team has already replied back to you but if you need anything else, feel free to reach out to us again!

All the best!

View original
Did this topic help you find an answer to your question?

2 replies

Larissa Alberti
Intercom Team
Forum|alt.badge.img+4

Hey @Nayla Ferreira 👋

Larissa here from Intercom Support.

I’m sorry to hear that you were experiencing delays to get a response from our team.

We’re experiencing some longer response times at the moment which is out of the norm for us. 

I can see that our team has already replied back to you but if you need anything else, feel free to reach out to us again!

All the best!


Hey @Larissa Alberti 

Yes, I spoke to Max today.

He also said about the longer response times and that you guys are working on.

Thank you for your reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings