Intercom Support - I'm not receiving answer

  • 15 August 2023
  • 2 replies


Has anyone else noticed that the support replies are taking longer than a business day, or is it just me?

I've been trying to deactivate a trial, but I haven't received a response since last week. Additionally, there doesn't seem to be a way to cancel using the platform itself.

Could someone provide assistance?

Thank you very much,


Best answer by Larissa Alberti 17 August 2023, 17:42

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Hey @Nayla Ferreiraย ๐Ÿ‘‹

Larissa here from Intercom Support.

Iโ€™m sorry to hear that you were experiencing delays to get a response from our team.

Weโ€™re experiencing some longer response times at the moment which is out of the norm for us.ย 

I can see that our team has already replied back to you but if you need anything else, feel free to reach out to us again!

All the best!

Hey @Larissa Albertiย 

Yes, I spoke to Max today.

He also said about the longer response times and that you guys are working on.

Thank you for your reply