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Intercom Support - No Response

  • 6 October 2023
  • 1 reply
  • 109 views

Has anyone else experienced a lack of response from Intercom Support?

I attempted to upgrade my plan through the start-up program, but the process failed. Unfortunately, I have not received any response, and now my trial has ended, leaving me unable to respond to my clients. This situation is incredibly frustrating, especially considering that Intercom claims to offer 24/7 support. 

Initially, I couldn't submit the application as expected, so I sought confirmation from the support team while I was still in the trial period. EVERYONE assured me that I could submit it without any error until my trial ended. However, the reality is that I am still stuck here, and no one has replied to my messages.

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Best answer by Shauna 6 October 2023, 15:20

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Hey @Yoching 👋🏼 Shauna here from Support! We are currently experience a bit of a backlog at present but we are actively working through it, which would explain why there’s been no response yet.

What I’ve done is opened a conversation with the Support team for you & someone should be with you shortly to help you out with this 🙂

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