Limiting access of team members to Outbound, Articles and Operator?

  • 5 April 2023
  • 1 reply

Hello Intercom Community!


The (relative) recent updates to team’s and teammates’ allow us workspace managers to set permissions very cleanly, and it is a great way to restrict certain teammates from accessing inboxes, customer data, or change settings.


However, this is not the case for the menus ‘Outbound’, ‘Articles’ and ‘Operator’, where any one in the workspace can access these menus and apply changes to many of the things available there (live messages, bots, etc.).

Is there any one to prevent any access at all to these pages? Just like with the menu ‘reports’, in which when one doesn’t have permissions to access it, they are prevented from even loading it altogether.


Thank you 😊 


Best answer by Racheal 7 April 2023, 03:45

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Userlevel 4

Hey @Stuart Racheal from the support engineer team here👋 


Although we don’t have a permission to block the teammate from the page completely, you can disable all of the related permissions so that the teammate can not make any changes or set anything live:


With these permissions the teammate will see a permission screen like so:


Definitely understand that having a general permission to prevent access to the pages would be ideal, I’d be happy to flag this as a feature request!