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Answered

Unique identifies

  • 30 July 2024
  • 1 reply
  • 8 views

Hello,

Is it possible to use the email and phone number together as a unique identifier?

Thank you,

Keti

Hey 👋 Jacques here from Support Engineering!

 

The 'email' and 'phone' fields are not inherently combined to serve as a unique identifier for Users in Intercom. However, it is common practice to use email as a unique identifier, and it is retained by default if one is present.

 

So the recommended way to uniquely identify users, would be to use the 'id', ‘email’ or 'external_id' provided by Intercom.

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