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We are moving to SCIM and need to auto-set a deactivated / deprovisioned settings to auto assign everything the own( messages, conversations, articles ) to a default queue.

  • 27 January 2023
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Best answer by Oseas 3 February 2023, 16:15

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Hey @neelima​! Oséas here from the Customer Support Specialist team 🕵️

 

Just to make sure so we are on the same page, are you trying to reassign messages, conversations and articles your previous teammate owned to a specific team inbox? If that's the case, this wouldn't be possible. You can only reassign them to a specific teammate and not to a team inbox (using the option "Reassign conversations to").

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