We are moving to SCIM and need to auto-set a deactivated / deprovisioned settings to auto assign everything the own( messages, conversations, articles ) to a default queue. | Community
Skip to main content
Answered

We are moving to SCIM and need to auto-set a deactivated / deprovisioned settings to auto assign everything the own( messages, conversations, articles ) to a default queue.

  • Jan 27, 2023 8:57 PM UTC
  • 1 reply
  • 110 views

image

Best answer by Oseas

Hey @neelima​! Oséas here from the Customer Support Specialist team 🕵️

 

Just to make sure so we are on the same page, are you trying to reassign messages, conversations and articles your previous teammate owned to a specific team inbox? If that's the case, this wouldn't be possible. You can only reassign them to a specific teammate and not to a team inbox (using the option "Reassign conversations to").

View original

1 reply

Oseas
Employee
Forum|alt.badge.img+4
  • Employee
  • Answer
  • Feb 3, 2023 3:15 PM UTC

Hey @neelima​! Oséas here from the Customer Support Specialist team 🕵️

 

Just to make sure so we are on the same page, are you trying to reassign messages, conversations and articles your previous teammate owned to a specific team inbox? If that's the case, this wouldn't be possible. You can only reassign them to a specific teammate and not to a team inbox (using the option "Reassign conversations to").