Why was my workspace prevented from sending invite emails?

  • 6 October 2022
  • 1 reply

Hi I'm trying to add our developer as a Teammate and it is blocking me for some reason.


Please help. It's not clear what the issue is

1 reply

Hey @emmanuel u​! Oséas here from the Customer Support Specialist team 🕵️


It looks like your app is awaiting review! At Intercom we manually review new senders to make sure that we maintain good deliverability. We want to make sure that all emails sent on the Intercom platform adhere to our Email Sending Guidelines, and we investigate any sending behaviour which may cause deliverability problems.


Could you please reach out to us through the Messenger? Our team will be able to look into this further for you there.


Just make sure to send this screenshot there as well so they have context in advance. Thank you 🙏