Hey there, I'm running into a couple of issues while setting up an outbound WhatsApp welcome campaign for newly approved partners. The idea is to send them a greeting message and prompt them to reply with the name of their e-commerce platform. We currently have 18 partner platforms integrated, and depending on which one they name, we want to tag them accordingly and then guide them through the integration process right within the conversation.
The problem is that when I try to use a single workflow with "Branches" to handle all 18 platform possibilities, it seems I'm hitting a limit on the number of objects/conditions. I'm wondering if I need to break it out into multiple workflows with the same logic, or if there's another recommended approach to handle a large number of possible responses.
Additionally, I’d like to know if it’s possible to set up a rule that ensures the consumer only triggers the keyword-based message once. For example, if the user sends the keyword again, I don’t want them to keep receiving the initial automated message repeatedly. Basically, I’m looking for a way to limit that message to be sent only once, even if the user uses the keyword multiple times.
Any guidance on how to best structure this workflow and manage the repeat message issue would be really appreciated!