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Answered

unacceptable quality of the Intercoms support team work

  • September 3, 2024
  • 1 reply
  • 38 views

Greetings! 

I can't get the support team to add an additional option News feed/ News center for the Messenger to my subscription. No one from the team has been able to solve my question for a month. Is it a rocket science? 

Why the users ัant activate the necessary options on their own by a click of a button, after which the money will be automatically debited from the account?

Best answer by mateusz.leszkiewicz

Hi Samuell, Itโ€™s Mat from the Support Engineering Team ๐Ÿ˜€

I noticed that youโ€™ve started several conversations in the past 20 hours. I can see that all of them are being processed. Just to set your expectations we are not  offering a live support - the conversation are being handled asynchronously as fast as we can respond to them.

I totally see where you are coming from and I will mark it as a Feature Request for our engineers to tackle.

Our agents are working on your request and someone will be with your shortly.

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mateusz.leszkiewicz
Intercom Team
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Hi Samuell, Itโ€™s Mat from the Support Engineering Team ๐Ÿ˜€

I noticed that youโ€™ve started several conversations in the past 20 hours. I can see that all of them are being processed. Just to set your expectations we are not  offering a live support - the conversation are being handled asynchronously as fast as we can respond to them.

I totally see where you are coming from and I will mark it as a Feature Request for our engineers to tackle.

Our agents are working on your request and someone will be with your shortly.


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