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Answered

How long does it take for survey results to be fed back into Intercom?


Hi, 

I just created a survey, and tested it (so there’s at least one click / answer)

Yet, I don’t get any statistics on the survey page. I was wondering why?

  • Is there a timebox before I can access the results?
  • Maybe I don’t have the rights and need to ask someone else / an admin at my company?
  • Maybe I did something wrong in my survey setup?

Thanks for your help!

Best answer by Jacob Cox

Hey there @Anne Krumenacker !

I can take 5-10 minutes for those Survey stats to update in your Intercom workspace here

If it’s still not showing after ten minutes, I would say reach out to our Support team so they can dig into things and figure out what might be going wrong!

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2 replies

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Hi @Anne Krumenacker ! Ebenezer here from Engineering Support👋.

Just to clarify, when you say Survey page, do you mean this page here?

Or in the Reports section?


Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • March 30, 2024

Hey there @Anne Krumenacker !

I can take 5-10 minutes for those Survey stats to update in your Intercom workspace here

If it’s still not showing after ten minutes, I would say reach out to our Support team so they can dig into things and figure out what might be going wrong!


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