Answered

How long does it take for survey results to be fed back into Intercom?

  • 12 March 2024
  • 2 replies
  • 18 views
A

Hi, 

I just created a survey, and tested it (so there’s at least one click / answer)

Yet, I don’t get any statistics on the survey page. I was wondering why?

  • Is there a timebox before I can access the results?
  • Maybe I don’t have the rights and need to ask someone else / an admin at my company?
  • Maybe I did something wrong in my survey setup?

Thanks for your help!

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Best answer by Jacob Cox 30 March 2024, 22:38

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2 replies

E
Userlevel 2
Badge +3

Hi @Anne Krumenacker ! Ebenezer here from Engineering Support👋.

Just to clarify, when you say Survey page, do you mean this page here?

Or in the Reports section?

Ebenezer - Customer Support Engineer
Jacob Cox
Userlevel 4
Badge +5

Hey there @Anne Krumenacker !

I can take 5-10 minutes for those Survey stats to update in your Intercom workspace here

If it’s still not showing after ten minutes, I would say reach out to our Support team so they can dig into things and figure out what might be going wrong!

Jacob | Sr. Technical Support Engineer at Intercom

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