Skip to main content
Answered

open ended questions

  • May 17, 2023
  • 1 reply
  • 42 views

Hi,

Newbie alert here. I’d like to for the chatbot to capture feedback from a user. Something like:  

Please describe who you are and what you’re looking for

I get the impression that that isn’t really possible or am I mistaken? 

Best answer by Racheal

Hey @gijsbos Racheal from the support engineer team here👋 

 

Are you hoping to save this response to a data attribute? For multi-line responses, a Survey may be the best option for you here! In our long text entry format Survey customers can input their own response - up to 2,000 characters. You can customize your placeholder text:

 

waukivpOmp6jBkX01BWIjlChlxMcmJNqRHDbTnV9sWdSlnGsg3YWL-4hBjXxDzC1dsmrzZtBX_pyYhXpIwEWjz_hgODldwhhBNhZXty9olzJO3pGxY7btpmLOUbzBba-CCxWgXew

You can read more about our Survey types here!

View original
Did this topic help you find an answer to your question?

1 reply

Racheal
Intercom Team
Forum|alt.badge.img+5
  • Customer Support Engineer
  • 512 replies
  • Answer
  • May 23, 2023

Hey @gijsbos Racheal from the support engineer team here👋 

 

Are you hoping to save this response to a data attribute? For multi-line responses, a Survey may be the best option for you here! In our long text entry format Survey customers can input their own response - up to 2,000 characters. You can customize your placeholder text:

 

waukivpOmp6jBkX01BWIjlChlxMcmJNqRHDbTnV9sWdSlnGsg3YWL-4hBjXxDzC1dsmrzZtBX_pyYhXpIwEWjz_hgODldwhhBNhZXty9olzJO3pGxY7btpmLOUbzBba-CCxWgXew

You can read more about our Survey types here!


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings