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Question

Remove a pop-up message when user moves off the page


Is there a command or setting that allows you to make the pop-up message disappear when the user moves off the specific page you have created the rule around? Further to this, our users will all have a unique URL but will have the same extension (e.g. www.company.com/app/specialpage). So is there a way to remove the pop up once they move off the page that has the extension?

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2 replies

Shauna
Intercom Team
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  • Intercom Team
  • 159 replies
  • January 10, 2023

Hey @monica g13​ 👋🏼

 

There's no way to set up a rule or anything like this to 'make the pop-up disappear', it will only disappear when the customer either clicks it down to close it or they 'X' the tab/browser and open a new one.

 

This would be a feature request and I will happily share this with the Product team for you 🚀

 

Please provide any feedback or share any context you may have in regards to your use case here and I will pass this along for you! 


  • Author
  • New Participant
  • 2 replies
  • January 10, 2023

OK. Thanks for the response.


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