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When I export the CSV exel file with the NPS responses, the “completed_at” field is often empty.

Why does this happen?

This does not happen with the similar field “received_at”.
Could you help me clear up this doubt?

 

 

Hi @User1594 ! Ebenezer here from Engineering Support👋.

Are you able to confirm that the survey was completed by these users?

This may need further investigation, could you write in with this issue and a member of the team will reach out to you.

Thanks!

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