When I export the CSV exel file with the NPS responses, the “completed_at” field is often empty.
Why does this happen?
This does not happen with the similar field “received_at”.
Could you help me clear up this doubt?
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/570f9766-69e0-41f5-a18c-11996382a728.png)
When I export the CSV exel file with the NPS responses, the “completed_at” field is often empty.
Why does this happen?
This does not happen with the similar field “received_at”.
Could you help me clear up this doubt?
Hi
Are you able to confirm that the survey was completed by these users?
This may need further investigation, could you write in with this issue and a member of the team will reach out to you.
Thanks!
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