When I export the CSV exel file with the NPS responses, the “completed_at” field is often empty.
Why does this happen?
This does not happen with the similar field “received_at”.
Could you help me clear up this doubt?

When I export the CSV exel file with the NPS responses, the “completed_at” field is often empty.
Why does this happen?
This does not happen with the similar field “received_at”.
Could you help me clear up this doubt?
Hi .
Are you able to confirm that the survey was completed by these users?
This may need further investigation, could you write in with this issue and a member of the team will reach out to you.
Thanks!
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.