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Answered

Hotkeys

  • 20 September 2024
  • 2 replies
  • 30 views

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Is it possible to set hotkeys for the likes of resolving or closing a ticket?

Best answer by Ebenezer.Laleye

Hi @david meakin ! Ebenezer here from Engineering Support👋.

You should be able to use Command/control+shift+Y to close off conversations or Tickets.

Hope this helps!

 

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2 replies

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  • Intercom Team
  • 187 replies
  • Answer
  • September 25, 2024

Hi @david meakin ! Ebenezer here from Engineering Support👋.

You should be able to use Command/control+shift+Y to close off conversations or Tickets.

Hope this helps!

 


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  • Author
  • Active User
  • 21 replies
  • September 25, 2024

What about resolve?


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