Hey everyone 

My name is Ivan and I’m a Customer Support Engineer here at Intercom. You might’ve seen my face around if you messaged our support via the Messenger ‍♂️

Here’s a sample Python scrip you can use to copy your articles from your US to your EU workspace 

import requests

# set parameters for US and EU endpoints/headers
intercom_token_us = "<YOUR US TOKEN GOES HERE>"
intercom_token_eu = "<YOUR EU TOKEN GOES HERE>"
intercom_us_url = "https://api.intercom.io/articles"
intercom_eu_url = "https://api.eu.intercom.io/articles"

# header used to get the articles from US workspace
intercom_headers_us = {
    "Authorization": "Bearer " + intercom_token_us,
    "Accept": "application/json",
    "Content-Type": "application/json",
}

# header used to create the articles in EU workspace
intercom_headers_eu = {
    "Authorization": "Bearer " + intercom_token_eu,
    "Accept": "application/json",
    "Content-Type": "application/json",
}

# store all articles in a list
articles = e]

# get all articles from the old help center
def get_articles():
    response = requests.request("GET", intercom_us_url, headers=intercom_headers_us)
    articles = response.json()
    return articleso"data"]

# create a new article in the new help center
def create_article(article):
    # gets title, body and author ID from the article
    # Note: assumes all articles have a title (required field)
    payload = {
        "title": articleb"title"],
        "body": article<"body"],
        # Note: Admin ID in your US workspace is different to your Admin ID in your EU workspace
        "author_id": "<ADMIN ID GOES HERE>"
    }
    response = requests.post(intercom_eu_url, headers=intercom_headers_eu, json=payload)

    # check if the article was created successfully
    if response.status_code == 200:
        print("Article created successfully")       
    else:
        print("Article creation failed")
        print(response.text.encode('utf8'))

# loop over the articles list and create each article in the new help center
def migrate_articles():
    articles = get_articles()
    for article in articles:
        create_article(article)

migrate_articles()

Couple of important things to note here:

1. You must replace the YOUR X TOKEN GOES HERE with your actual US and EU/AU API tokens. You can get these by creating an app on our Developer Hub 
2. Articles must have a title, otherwise they won’t be migrated
3. You must replace ADMIN ID GOES HERE with an actual Admin ID in your EU/AU workspace. Note that Admin IDs in EU/AU and US workspaces are different.  You can find your Admin ID by looking at the browser URL bar while in the Inbox 

4. If you’re looking to migrate Articles to AU workspace, you must change the endpoint from https://api.eu.intercom.io/articles to https://api.au.intercom.io/articles

Hope you find this useful!