Copying your articles from US to EU/AU workspace

Ivan Branimir · 2023-07-31T16:47:10+00:00

Hey everyone 👋 My name is Ivan and I’m a Customer Support Engineer here at Intercom. You might’ve seen my face around if you messaged our support via the Messenger 👷🏼♂️ Here’s a sample Python scrip you can use to copy your articles from your US to your EU workspace 👇import requests# set parameters for US and EU endpoints/headersintercom_token_us = "<YOUR US TOKEN GOES HERE>"intercom_token_eu = "<YOUR EU TOKEN GOES HERE>"intercom_us_url = "https://api.intercom.io/articles"intercom_eu_url = "https://api.eu.intercom.io/articles"# header used to get the articles from US workspaceintercom_headers_us = { "Authorization": "Bearer " + intercom_token_us, "Accept": "application/json", "Content-Type": "application/json",}# header used to create the articles in EU workspaceintercom_headers_eu = { "Authorization": "Bearer " + intercom_token_eu, "Accept": "application/json", "Content-Type": "application/json",}# store all articles in a listarticles = []# get all articles from the old help centerdef get_articles(): response = requests.request("GET", intercom_us_url, headers=intercom_headers_us) articles = response.json() return articles["data"]# create a new article in the new help centerdef create_article(article): # gets title, body and author ID from the article # Note: assumes all articles have a title (required field) payload = { "title": article["title"], "body": article["body"], # Note: Admin ID in your US workspace is different to your Admin ID in your EU workspace "author_id": "<ADMIN ID GOES HERE>" } response = requests.post(intercom_eu_url, headers=intercom_headers_eu, json=payload) # check if the article was created successfully if response.status_code == 200: print("Article created successfully") else: print("Article creation failed") print(response.text.encode('utf8'))# loop over the articles list and create each article in the new help centerdef migrate_articles(): articles = get_articles() for article in articles: create_article(article)migrate_articles() Couple of important things to note here:You must replace the YOUR X TOKEN GOES HERE with your actual US and EU/AU API tokens. You can get these by creating an app on our Developer Hub Articles must have a title, otherwise they won’t be migrated You must replace ADMIN ID GOES HERE with an actual Admin ID in your EU/AU workspace. Note that Admin IDs in EU/AU and US workspaces are different. You can find your Admin ID by looking at the browser URL bar while in the Inbox 👇How to find your admin ID If you’re looking to migrate Articles to AU workspace, you must change the endpoint from https://api.eu.intercom.io/articles to https://api.au.intercom.io/articles Hope you find this useful!

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