Hey, I’m Bernice, a Customer Support Engineer with Intercom  

An issue we often see users face when building Product Tours & Tooltips is that their selector cannot be found on the page the Tour is being built on.

A guaranteed way of making your Product Tour display as expected is editing your CSS selectors to the Intercom specific ones provided -

adata-intercom-target="Specific element name"]

You’ll find more on this method in this article from our Help Center