Hi all 👋 - I’m Kate, I run our customer advocacy efforts here at Intercom and I want to pick your brains.
In the run up to Black Friday, and the holiday season in general, we want to share tips and tricks from Intercom users on how to prepare. If your team sees significant increases in volume in the winter months I’d love to hear your best tips on how you set yourselves up for the increase in service demands!
So what advice do you have for your peers? This can be general approaches, or more specific Intercom hacks on how to be as prepared as possible.