Hi team,
I am Emmanuel Katto from Dubai, United Arab Emirates (UAE) wanted to discuss the possibility of prioritizing unanswered chats by bringing them to the top for a specific duration. Do you think this could be beneficial?
I'd love to hear your suggestions or any ideas you might have on how we could implement this effectively.
Thanks!
Regards
Emmanuel Katto
Hi 
.
I don’t believe this is possible, but it is a very good idea!
I would love to bring it to the R&D as a feature request to see if this is something they can implement.
Maybe you reate a separate tab or view for "Unanswered Chats" so that agents can switch to this list
And you can also use this workflow
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