Emmanuel Katto Dubai |How can we ensure that unanswered chats are displayed at the top for a set duration?

Question

Hi team,I am Emmanuel Katto from Dubai, United Arab Emirates (UAE) wanted to discuss the possibility of prioritizing unanswered chats by bringing them to the top for a specific duration. Do you think this could be beneficial?I'd love to hear your suggestions or any ideas you might have on how we could implement this effectively.Thanks!RegardsEmmanuel Katto

Ebenezer.Laleye · Answer

Hi @emmanuelkatto24! Ebenezer here from Engineering Support👋.I don’t believe this is possible, but it is a very good idea!I would love to bring it to the R&D as a feature request to see if this is something they can implement.

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