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Emmanuel Katto Dubai |How can we ensure that unanswered chats are displayed at the top for a set duration?

  • October 30, 2024
  • 2 replies
  • 31 views

Hi team,

I am Emmanuel Katto from Dubai, United Arab Emirates (UAE) wanted to discuss the possibility of prioritizing unanswered chats by bringing them to the top for a specific duration. Do you think this could be beneficial?

I'd love to hear your suggestions or any ideas you might have on how we could implement this effectively.

Thanks!

Regards

Emmanuel Katto

Best answer by Ebenezer.Laleye

Hi @emmanuelkatto24 ! Ebenezer here from Engineering Support👋.

I don’t believe this is possible, but it is a very good idea!

I would love to bring it to the R&D as a feature request to see if this is something they can implement.

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2 replies

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  • Intercom Team
  • 187 replies
  • Answer
  • November 6, 2024

Hi @emmanuelkatto24 ! Ebenezer here from Engineering Support👋.

I don’t believe this is possible, but it is a very good idea!

I would love to bring it to the R&D as a feature request to see if this is something they can implement.


Graziela
Innovator ✨
Forum|alt.badge.img+2
  • Innovator ✨
  • 43 replies
  • November 27, 2024

Maybe you reate a separate tab or view for "Unanswered Chats" so that agents can switch to this list 

And you can also use this workflow

 


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