I've been killing my brain thinking about a workaround for this, so maybe someone can help me: | Community
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I've been killing my brain thinking about a workaround for this, so maybe someone can help me:

  • April 19, 2022
  • 3 replies
  • 166 views

I've been killing my brain thinking about a workaround for this, so maybe someone can help me:

 

My agents are dedicating much time to create Jira issues, so I've been trying to find a way to automate that proccess. The Intercom for Jira or Jira for Intercom integration doesn't work for us because every new issue associates to the person who connected the integration, and not to the agent who registered. Also we can't fill every custom field from Intercom in that way.

 

I tried using Zapier but I can't get all the information I need to create a new issue:

  • People data
  • Company data
  • Conversation data

 

 

    3 replies

    Jana
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    • Jana
    • Active User
    • April 25, 2022

    How is the integration working otherwise? We are a bit put off by the price (unless I am missing something and there is a free version?)

    Nikki McLaughlin
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    We run into this too.  We literally have a step in our workflow to remove the person as the Reporter and to put themselves.  😔

    Intercom Team
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    • Ryan JohnstonIntercom Team
    • Intercom Team
    • September 16, 2026

    Hey ​@User852 & ​@Nikki McLaughlin, unfortunately this is a common gap with the JIRA integration. You could configure it manually using both our Rest API and Jira’s API, but it would be a quite manual, technical setup.

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