I am really struggling to use the News feature, so I am wondering if someone could share some tips for using it. We have many different products, and users can subscribe to just one of them, or all of them, or anything in between. When we want to publish product-specific News, I never manage to target people so that they get all of the News that are relevant to them. This is because News is deviating from the tried and trusted way of setting audience rules for other outbound content. If a person is in one Newsfeed, they can't be in another!
So for example a client needs to see news for product X and product Y. If I publish news for product Y (targeting all users of the product) and then publish news for product X (targeting all users of that product), the client will only see the news that are at the top of the newsfeed list. Are there any workarounds? This is really headache-inducing for me. I want to use News because this feature fills a gap to have a non-intrusive long-form in-product message, but I just can't make it work because of the way the audience targeting is set up by Intercom. Help?!
