I have a question about WhatsApp.
How do you deal with the fact that we can't send active support after 24 hours of conversations with no customer interaction?
We stopped, for example, on Friday, with that, with that, we were unable to respond to conversations on Monday
Best answer by Aparna
Hey @alex f12 !
Have you tried setting up Message Templates in your WhatsApp Manager over in your WhatsApp account? This is discussed in this Intercom Article. As well as in this Facebook doc.
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