I am not looking to measure how many conversations are resolved by one team member. I am trying to report how many users reach out multiple times with in a week in order to track whether or not their issues are being resolved the first time they reach out.
Answered
How do people measure First Contact Resolution?
Best answer by Roy
Hello @leah l12 ,
You can find the following report in Reports -> Effectiveness -> Closed conversations on first contact rate.
I hope this will be helpful 😇
+5Hello @leah l12 ,
You can find the following report in Reports -> Effectiveness -> Closed conversations on first contact rate.
I hope this will be helpful 😇
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