Our platform uses our own Intercom instance for chat support, but a recent integration provided us with a second Intercom instance to also include in our application for customers to reach out to their support as needed. I have been looking for documentation about the feasibility of this, but have been unable to locate any across the site.
For our instance, we use the Intercom JavaScript library loaded by Segment. Our instance uses the identify verification functionality, but the new instance to be included does not.
Thanks for any insight into the feasibility of this, as well as any supporting documentation.