Thanks a lot for the mention, @roy s11 !
@user1140 As Roy mentioned, the main use case with Octopods is to send and receive SMS in Intercom manually. You can do 1-to-1 outbound messaging using our proactive messaging add-on: https://octopods.io/intercom-proactive-whatsapp-sms/p>
If you wish to incorporate Series into it, it's possible, but it's a little tricky. There are two ways:
- Use Intercom's "Webhooks in Series" feature (linked), and then use that to trigger an SMS via one of the SMS providers we support (such as Twilio). You'll need to be somewhat familiar with the Twilio API to do this. That won't show up in Intercom, but if the user replies, their response will be brought to Intercom by Octopods, and you can carry the conversation from there.
- An easier method would be to set up a Zapier Zap that can send SMS via Twilio, triggered by an Intercom tag. That way, you can set your Series to simply add a tag to the Intercom user, and that will trigger the SMS. We have a guide on how to send SMS via Zapier, and a video (in the "Introduction" section) of that in action: https://docs.octopods.io/en/collections/2485810-automation/li>
The guides I've linked above don't use Series, but you should be able to perform the tagging via Series as shown in this discussion (linked).
I hope this helps.