My problem is that I want to sync ALL users and companies to my CRM AND ALL historical conversations - so when we engage with a customer for onboarding and account management activities we can see all support history via Intercom.
I need to sync conversations to my CRM - we are now using Close (having used Hubspot and Pipedrive previously)
Something similar to this here:
https://www.intercom.com/help/en/articles/2128216-hubspot-app-send-leads-and-conversations-to-hubspot(but needs to import all historical)
Currently, we are dancing between the two platforms (not very well or fun).
I have spent a bunch of time being a (far too complex) integration with Zapier but I think this ultimately ends in frustration as it needs to be something more native or adequately supported by Intercom.
It's also a bit of a data governance issue for us because if Intercom dies on us we don't have these records anywhere else.
How can I sync all historical conversations to an external service?