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Posting customer feedback onto a Slack channel

  • March 12, 2024
  • 1 reply
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I have tried to find the answer to no avail, and haven’t quite figured out how to get this done with Zapier. 

 

I’d like to have a way to post specific customer feedback onto a Slack channel. I tried the workflow by making a tag that triggers the message being posted to Slack, but I’d also want to have some more information (i.e. customer email or another identificator). I then went to Zapier to see if I could get a better quality message from there, but was not able to figure it out. 

 

Is there anyone who has experience sharing specific customer messages onto Slack with some customer information? Thanks in advance!

Best answer by Jacob Cox

Hi @User1739 !

This type of setup will require you to use Intercom’s Webhooks with the Slack API to send that information over to Slack.

I recently wrote up a User Tip that discusses using Webhooks with the Intercom Series product to send Survey responses over to Slack. It’s not the exact same scenario as what you’re trying to achieve, but it might help get you there!

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Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • March 17, 2024

Hi @User1739 !

This type of setup will require you to use Intercom’s Webhooks with the Slack API to send that information over to Slack.

I recently wrote up a User Tip that discusses using Webhooks with the Intercom Series product to send Survey responses over to Slack. It’s not the exact same scenario as what you’re trying to achieve, but it might help get you there!


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