Different Answer for Different Customers

Hey ​@Ivan J! I think you can likely do this, and that’ll depend on how complex you want to make the setup, and how you want it available. You can reference user attributes in Fin guidance, and then use that to direct Fin to have different answers. 

What were you hoping to set up, specifically? 

Thank you for your answer ​@conor ! 
Our users will have different “Ranks” which we track outside of Intercom. We will have multiple ranks and depending on the rank the FinBot answer (in a specific scenario) should be different. So what i’m looking for is how to constantly have this data coming in to FinBot, how can FinBot automatically detect what rank the user is and from there know which answer to give.