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Custom bot localization


Hello,

 

I am looking for the best solution to localize my custom bots

I think I'll be able to filter custom bots depending on logged in users but I can not find where to localise the bot or even if localization exists.

Otherwise, I think I'll duplicate it

 

Thanks

Best answer by Sylvain G

From Intercom :

 

You need to create 2 custom bots for both languages, you can duplicate the first one you created and create a new one for the second language. You can also set up the rules in the custom bot for it to only show for one of the languages, like the browser language of your users or even set it up to a specific URL of you website.

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2 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • January 25, 2022

Hey @sylvain g​, localisation does not exist by default. You'd need to duplicate the bot and manually localise it.


  • Author
  • New Participant
  • 1 reply
  • Answer
  • January 25, 2022

From Intercom :

 

You need to create 2 custom bots for both languages, you can duplicate the first one you created and create a new one for the second language. You can also set up the rules in the custom bot for it to only show for one of the languages, like the browser language of your users or even set it up to a specific URL of you website.


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