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Preview of Custom Bot (from new conversations) doesn't work


We want to create a custom bot that guides customer through some questions before their email arrives in our support team. therefore, I created the custom bot (from new conversations) and want to test It in preview mode. Once I start the custom bot and I click on one of the topic, it says "couldn't sent" meaning I can't test the different auto answers I created. Neither can I send a new message in the chat, it seems that I am kinda blocked. Anyone an idea why or how I can solve this?Screenshot 2022-03-10 at 09.21.08

Best answer by Eric Fitz

Is this happening just for this bot specifically, or for all bots on a button in preview? A 400 error typically suggests a malformed URL.

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3 replies

Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • March 10, 2022

Hey @user2332​, could I ask you to also share a screenshot of any console errors that show when you get this error message, please?


  • Author
  • New Participant
  • 1 reply
  • March 10, 2022

Screenshot 2022-03-10 at 10.49.54


Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • Answer
  • March 10, 2022

Is this happening just for this bot specifically, or for all bots on a button in preview? A 400 error typically suggests a malformed URL.


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