Hello I have a workflow that ends with - Collect Customer Reply, but followed by WAIT later that day and then send message to nudge the player to reply.
Will this type of pattern work? If not what is the proper way to go abou this?
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Hello I have a workflow that ends with - Collect Customer Reply, but followed by WAIT later that day and then send message to nudge the player to reply.
Will this type of pattern work? If not what is the proper way to go abou this?
Best answer by Larissa Alberti
Hey
Larissa here from Intercom Support.
When you use the “collect customer reply”, the customer is required to send a reply before your workflow can continue.
Therefore, this wouldn’t work if you expect to send a message to remind the customer to say something.
I’d recommend that you remove the “collect customer reply” and then it should work fine.
I hope this helps!
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