For our business it makes sense to rate how easily the customer found their information vs how the overall conversation went. We are not directly support, but are a tool to qualify leads. We've found poor sentiment scores solely based on if a lead can quality to use our product or not. It would be more helpful if we could edit the question/rating.
Answered
Can we edit the Conversation ratings by Resolution Bot?
Best answer by Eric Fitz
Hey @kyle p, we have now shipped a feature which allows you to send your own NPS/CSAT app when a conversation is closed, instead of the default Intercom customer ratings.
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