Is it possible to set up a rule If the user didn't respond to the last message in the x hours period then automatically close the conversation?
Answered
Is it possible to auto-close a conversation after a certain period of time?
Best answer by Eric Fitz
Hey @leo l, we've just shipped a new change that lets you create an automation rule to close conversations when they match certain criteria! You can read more about it in our News & Updates group here!
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.