How do I view html versions of emails in Inbox and how to change Inbox default sender to a verified email for my inbox conversations.
Context:
I linked my support email and personal email with intercom. When I reply to conversations directed to my support email from the inbox they get sent from my intercom email ID not from the support email. Fair enough.
Problem:
Now any further email replies in this Inbox conversation thread, the formatting of the emails is almost illegible. This makes it very confusing and almost impossible to read emails.
Issues:
- unable to view to/cc/bcc details. which is important to know who needs to take action on the email
- unable to view tables, text formatting, images
- unable to change default sender for an inbox conversation to a verified email
Suggestions:
1) Currently I can view the raw email. Would it be possible to view an HTML version of the email as well?
2) Allow me to select or change the sender email for inbox conversations. This way a copy of the mail (sent/replies) will also get logged in my mailbox and I will have a fall back to view HTML versions.
That would possibly resolve a lot of confusion and miscommunication I currently experience with conversations