Lets say we have an external website that is associated with our main website. Our main website is what hosts Intercom. However, we want to put a "Contact Us" section and a link in our external website that redirects the user to a prepoulated message/bot. Is there a way to do this?
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Is there a way to generate a link that we can put on an external website and it will redirect you to a pre-populated message in the Intercom chat?
Best answer by Racheal
Hey @melissa h13 Racheal from the support engineer team here 👋🏼
If you create a link that leads to the showNewMessage method you can insert a second parameter, used to pre-populate the message composer. For example:
Send us <a href="#" onclick="Intercom('showNewMessage', 'Feedback on the new reports feature:')">your feedback on the reports feature</a>You would need to link to your page with the Messenger installed here.
+5- Customer Support Engineer
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Hey @melissa h13 Racheal from the support engineer team here 👋🏼
If you create a link that leads to the showNewMessage method you can insert a second parameter, used to pre-populate the message composer. For example:
Send us <a href="#" onclick="Intercom('showNewMessage', 'Feedback on the new reports feature:')">your feedback on the reports feature</a>You would need to link to your page with the Messenger installed here.
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