Instead of just getting notifications for new messages in inboxes that we are a part of, my team seems to be getting notifications for every reply in the all category. It's only in the new inbox, when I switch back to the old inbox I have no issues.
Answered
Is anyone else having issues with the new inbox and notifications?
Best answer by Magnus
Hey @kurstyn, Magnus from Intercom support here!
Thanks for reaching out about this - we're aware of this issue and are working on it internally. I'd highly suggest reaching out through the Messenger so that we can attach your conversation to the issue. That way, the Intercom teammate you're talking to will be notified when the issue is solved, and will be able to reach back out to you!
- Employee
- 27 replies
- Answer
Hey @kurstyn, Magnus from Intercom support here!
Thanks for reaching out about this - we're aware of this issue and are working on it internally. I'd highly suggest reaching out through the Messenger so that we can attach your conversation to the issue. That way, the Intercom teammate you're talking to will be notified when the issue is solved, and will be able to reach back out to you!
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