Bonjour everybody!
I'm Julien, a 🥖🇫🇷 living in the Alps. I'm the co-founder of Bonjour Testimonial—an Intercom app dedicated to collecting exceptional customer testimonials. Before that I was COO in a startup making SaaS for retailers.
I use Intercom both as a user and as a developer, but the product is so feature-rich that I'm always looking to share tips and best-practices.
I'm also looking for feedback, questions or issues around the topic of collecting and using testimonials. Bonjour Testimonial is in early stage, so the impact of user feedback is huge on how we shape the app.
Fun fact: I remember the 1st time I heard about Intercom, it was at the Future of Web Apps conference in London, 2012. It was so refreshing to discover that I helped my Customer Success team (well, it was a "Support team" back then) to set up Intercom in the following months :)
And one of my favorite gif about how to (not) help people: