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Hello everyone! My name is Jessica, I am a Relationship Coordinator at Anthor based in Curitiba, Brazil.


Hello everyone! My name is Jessica, I am a Relationship Coordinator at Anthor based in Curitiba, Brazil. We are a startup that delivers flexibility to retail, in the gig economy model. We've been using Intercom for 1 year, and personally I'm a huge fan of the product! My goal this year is to help the company scale, without having to increase the customer service team, focusing on the efficiency of Resolution Bot!

3 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • March 7, 2022

Welcome to Interconnected, @user2303​! Delighted to have you here! How are you finding using Resolution Bot so far?


  • Author
  • New Participant
  • 1 reply
  • March 7, 2022

Hi Eric!

I still have difficulties with the Resolution Bot automation. I find the Custom Bot more intuitive. It could be because I'm in Brazil and I'm not fluent in English, so some Resolution Bot technical terms end up being more difficult for me. But the Intercom Academy courses and webinars help a lot!

I even loved the webinar in Portuguese that took place this afternoon #IntercomBR 😁 💙


Brent
Super User ✨
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  • Super User ✨
  • 257 replies
  • April 4, 2022

Hey @user2303​ 

Welcome to Interconnected!

party


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