How do you do, fellow Intercom users?
I'm the Support Knowledge Manager at Lessonly by Seismic. For ten years I was an academic librarian at a small liberal arts college in San Antonio, Texas. As of July 2022, I took my talents to the exciting world of SaaS sales enablement. Intercom is user-friendly OoTB, so I'm here to make the transition from user to power user, and to advocate for the features I'd most like to see added to the platform.